Ring or write
Phone during the hours below, or email any time. Tell us where the bees are and what they are doing, and we will take it from there.
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The quickest way to reach us is a phone call on 09 802 7675 during the hours below. You can also email [email protected], or use the quote form if you would rather type the details once. We are a mobile service with no premises to visit: a local technician travels to you anywhere in Auckland.
Phones answered: 7.30am–6pm weekdays; 8am–2pm Saturdays.
Before you ring: is it a swarm in the open?
If you can see a clump of bees hanging from a branch, fence, letterbox or car, that is a swarm resting on its way to a new home. A beekeeper or swarm collector is usually the right first call, and collection is often free. Report it through the Auckland Beekeepers Club or a collector listed by Honey and Bees New Zealand. Our swarm collector page explains what they will ask. Ring us if nobody can reach it, or if the bees have started going into the house.
When to ring someone else
- Breathing difficulty, swelling of the face or throat, or fainting after a sting: ring 111 now.
- Advice about a sting that isn't an emergency: Healthline on 0800 611 116, free, any time.
- A large dark wasp with an orange band and yellow feet, or anything unusual in a beehive: MPI's exotic pest line on 0800 80 99 66.
- Wasps rather than bees: a pest controller. Our bee or wasp page helps you check.
What to tell us
A few details let us judge the job, and sometimes give you a rough idea, before anyone visits:
- Your suburb and street, and whether it is a house, a unit, a rental or a business.
- Where the bees are going in or hanging: wall, roof, chimney, under a deck, in the ground, in a tree.
- Roughly how high: ground level, first floor, roof.
- How long you have noticed them.
- What you see: a hanging clump, a steady stream into one gap, or a few large furry bees using a hole.
- A photo from a safe distance, if you can take one.
- Anyone in the household with a known sting allergy.
How fast we reply
Calls during hours are answered or returned the same working day where we can manage it. Messages after hours and on Sundays are picked up the next working morning. In the busy part of swarm season, September to December, a visit is usually booked within a few working days, and sooner for bees getting into living areas.
What happens after you contact us
- We call you back and talk through what you are seeing.
- If the bees need a visit, a technician comes to you, confirms what they are, and puts a figure in writing.
- You choose whether to go ahead. Nothing is booked until you agree.
The how it works page explains who quotes and carries out the work, and the privacy notice covers what happens to your details.
Areas we reach
All of the Auckland region: the North Shore, Rodney and the Hibiscus Coast, West Auckland and the Waitākere Ranges, the central isthmus, East Auckland, South Auckland and Franklin, and Waiheke Island. Local notes are on the Auckland areas page.
Still working out what you have? Our front page on getting bees removed in Auckland walks through the three usual bee jobs.
Quick answers
Can I text a photo?
Ring or email first, and we will tell you where to send photos. Email [email protected] works well for pictures.
Do you work on Sundays?
Our phone hours are Monday to Saturday. Bees inside a living area on a Sunday can usually be contained by closing the room; the bees inside the house page explains how.
Can you give me a price over the phone?
Only a guide. Prices depend on height, access, the size of the nest and repairs, so the firm figure comes in writing after someone has seen it. Published reference prices are on the costs page.